Effective Date: August 2025

Billingham Town Centre (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website: https://www.billinghamtowncentre.co.uk (“Website”).

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We May Collect

We may collect and process the following types of personal data:

  • Information you provide: such as when you contact us via email or web forms (e.g., name, email address, phone number).
  • Technical data: such as IP address, browser type, pages visited, and time spent on the Website. This is typically collected via cookies and analytics tools.
  • Usage data: information about how you use our website and services.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide customer support.
  • To maintain and improve our website’s functionality and performance.
  • To monitor usage and gather analytics to help improve our content and user experience.
  • To comply with legal obligations.

We will never sell your data or use it for direct marketing without your explicit consent.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • Your consent (e.g. when you fill in a contact form).
  • Our legitimate interests (e.g. to maintain the security and usability of the website).
  • To comply with a legal obligation.

4. How We Share Your Information

We may share your personal data with:

  • Service providers who support the operation of our website (e.g. hosting, analytics).
  • Law enforcement or regulatory authorities if required by law.

We ensure that any third parties we work with are GDPR-compliant and handle your data securely.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For more information, please refer to our Cookie Policy.

6. Data Security

We are committed to keeping your personal data secure and take appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss.

7. Your Data Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict our processing of your data.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or to comply with legal requirements.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us